Refund policy

If something is wrong, we make it right.

That is the whole policy. Everything below is just how it works in practice.

Coffee and tea

Coffee is roasted fresh to order and it is perishable, so we will not ask you to mail it back.

• Wrong or damaged order: contact us with your order number (a photo helps for damage). We will replace it or refund it, your choice.
• You do not love it: tell us. We will help you find a roast closer to your taste, swap it, or refund it. An honest "this was not for me" is a completely valid reason.
• Lost in transit: if tracking stalls or the package never lands, contact us and we will reship or refund. You should not have to fight a carrier. That is our job.

Everything else we sell

If brew gear, merch, or anything else arrives damaged, defective, or wrong, contact us and we will replace it or refund it at no cost to you. For anything else, email us first and we will figure out the right fix together.

Subscriptions

You can manage your subscription anytime from your account on this site. If a renewal slips past you or a subscription order goes sideways, contact us and we will sort it out. Everything in the coffee section above applies to subscription orders too.

How this works

We handle these person to person. There is no form, no restocking fine print, and no countdown clock in this policy, because a real person reads your email and fixes the problem. Refunds go back to your original payment method; how fast it posts depends on your bank, and if it seems slow, tell us and we will chase it.

Contact

Email info@squareonecoffee.com, call 717.392.3354, or stop by 145 N Duke Street, Lancaster, PA. Include your order number if you have it and we can move fast.